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Digikwic

Terms & Conditions

By accessing our website or purchasing any services from DigiKwic LLC (“Company,” “we,” “our,” or “us”), you agree to the following Terms & Conditions.

1. Project Scope

Every project begins with an agreed scope of work, proposal, quotation, or statement of work.

Any services requested outside the original scope may require:

  • Additional time
  • Additional cost
  • Separate written approval

2. Project Milestones

Most projects are divided into milestones.

Typical milestones include:

  • Discovery & Planning
  • UI/UX Design
  • Homepage Approval
  • Internal Pages
  • Dashboard Design
  • Website Development
  • Testing
  • Deployment

Each milestone represents completed professional work.

Completion of a milestone makes the corresponding payment due according to the agreed proposal or invoice.

3. Design Approval

Clients are encouraged to review every submitted design carefully.

Approval may be provided through:

  • Email
  • Zoom Meeting
  • Phone Confirmation
  • Written Communication
  • Project Management Software

Once a design milestone has been approved or substantially accepted, that milestone is considered completed.

Minor revisions requested afterward do not invalidate milestone completion.

4. Revision Policy

Unlimited revisions apply only if included within the purchased package.

Revisions include:

  • Layout adjustments
  • Typography changes
  • Color refinements
  • Content positioning
  • UI improvements

Unlimited revisions do not include:

  • Completely new concepts
  • New project direction
  • Additional pages
  • Additional modules
  • Scope expansion

5. Development Phase

UI/UX Design and Website Development are separate phases.

The Design Phase includes:

  • Wireframes
  • User Interface Design
  • User Experience Design
  • Dashboard Layouts
  • Visual Prototypes

The Development Phase includes:

  • HTML/CSS
  • React
  • PHP
  • WordPress
  • Backend Programming
  • APIs
  • Database
  • Testing
  • Deployment

Some visual refinements such as spacing, typography adjustments, responsiveness, animations, browser compatibility, and accessibility improvements are finalized during development.

6. Client Review Period

Clients should review submitted work within 7 calendar days.

If no written feedback is received within that period, DigiKwic may continue to the next milestone unless otherwise agreed.

7. Payment Terms

Invoices become due according to the agreed milestone schedule.

Payments may be requested after completion of the applicable milestone.

Failure to proceed with later phases does not invalidate completed work or previously completed milestones.

Completed milestone payments remain payable even if the client chooses another developer for future work.

8. Stored Payment Authorization

When a client voluntarily provides a payment method for milestone billing or recurring services, DigiKwic may securely retain the payment information in accordance with PCI-compliant payment processors.

The client authorizes DigiKwic to process agreed milestone payments after:

  • completion of the applicable milestone,
  • submission of deliverables,
  • reasonable notification to the client,

unless a written dispute regarding that milestone has been submitted before payment processing.

9. Communication

Official communication includes:

  • company email
  • Zoom meetings
  • Microsoft Teams
  • Phone calls
  • WhatsApp
  • Project Management Platforms

Project decisions made through these channels may be relied upon for project execution.

10. Client Responsibilities

The client agrees to:

  • provide content on time
  • review submitted work
  • communicate requested revisions clearly
  • respond within a reasonable time

Project delays caused by client inactivity may extend delivery timelines.

11. Source Files

Source files remain the property of DigiKwic until the applicable milestone has been paid.

Upon payment, the client receives the agreed source files according to the proposal.

12. Refund Policy

Because DigiKwic provides custom professional services, refunds are handled according to project progress.

Refunds are generally not available after:

  • approval of a completed milestone;
  • delivery of custom design work;
  • commencement of development;
  • delivery of source files.

Refund requests are evaluated individually.

13. Project Cancellation

Either party may terminate a project.

However:

  • completed milestones remain payable;
  • completed professional services remain billable;
  • delivered work remains subject to intellectual property provisions until payment obligations are satisfied.

14. Intellectual Property

Ownership transfers after all agreed payments have been received.

Until payment is completed:

  • Designs
  • Source Files
  • Code
  • Graphics
  • UI Assets

remain the intellectual property of DigiKwic.

15. Chargebacks & Payment Disputes

If a client believes an invoice has been processed incorrectly, DigiKwic encourages the client to contact our billing department before initiating a payment dispute.

Both parties agree to make reasonable efforts to resolve billing concerns through communication before pursuing chargebacks or other payment disputes.

Initiating a chargeback does not invalidate completed professional services or contractual payment obligations.

16. Confidentiality

All client information remains confidential.

Likewise, clients agree not to publish knowingly false or defamatory statements regarding DigiKwic.

17. Governing Law

These Terms shall be governed by the laws of the State of Texas, United States.

18. Contact Information

DIGIKWIC LLC

Email: support@digikwic.com

Phone: (231) 289-7688