Digikwic

Terms & Conditions

By using this Website and/or our services, you agree to the following terms. If you do not agree, please discontinue use. You must be of legal age in your jurisdiction to purchase our services.

1. Revision Policy

  • Unlimited revisions are included as per package.
  • Revisions cover design adjustments only (not new concepts).
  • Turnaround time: 48 hours.

2. Refund Policy

Refunds may be issued in cases such as duplicate charges, unmet design requirements, or failure to deliver as promised.

Refund Schedule:

  • Before initial design: Full refund (less 10% fee).
  • Within 48 hours of delivery: 66% refund (less 10%).
  • Within 48–120 hours: 33% refund (less 10%).
  • After 120 hours: No refund.

Refunds are not available if:

  • You change your mind or circumstances.
  • You approve the design or final files.
  • The project is on hold by client.
  • Free items/services are included.
  • Deployment has started.

Refund requests must be submitted via email, phone, or chat. Upon refund, DigiKwic retains all rights to delivered designs.

3. Content

  • Content creation is not included unless purchased separately.
  • Clients must provide product details and images.

4. NDA & Reputation

  • Client information is confidential.
  • Neither party will defame the other after project completion.
  • Posting defamatory content against DigiKwic voids refund eligibility.

5. Technical Support

  • Deployment on DigiKwic hosting or client hosting (DigiKwic not responsible for client-host issues).
  • CMS manual provided; training excluded.
  • Email setup info provided, but troubleshooting excluded.

6. Delivery & Records

  • Standard delivery: 2–3 days. Rush option: 24 hours ($75).
  • Final files are stored for 3 months.

7. Communication

  • Official contact: @digikwic.com emails and listed phone numbers only.

8. Payments & Reactivation

  • DigiKwic may securely store payment info for recurring services (with notice).
  • Projects inactive for 2+ weeks without notice are non-refundable.

9. Third-Party Services

  • Third-party plugins/APIs supported only at standard level.
  • Additional work requires separate agreement.

 

Email: support@digikwic.com
Phone: (231) 289-7688