A well-defined Refund and Returns Policy is essential for building customer trust and satisfaction. This policy outlines the conditions under which customers can return products and receive refunds, ensuring transparency and clarity in the purchasing process.
Firstly, the policy should clearly state the time frame for returns. Typically, customers should be allowed to return items within 30 days of purchase. This time frame provides customers with ample opportunity to evaluate their purchases while encouraging timely returns.
Next, the policy should specify the condition of the items eligible for return. Products must typically be unused, in their original packaging, and accompanied by a receipt or proof of purchase. This ensures that returned items can be resold and maintains the quality of the inventory.
Additionally, the policy should detail the return process. Customers should be informed of the steps they need to take, including how to initiate a return, whether they need to contact customer service, and if they require a return authorization. Providing clear instructions makes the process easier for customers and reduces confusion.
The policy should also address refunds. It should specify how refunds will be processed, including the method of refund (e.g., original payment method or store credit) and the time frame for processing refunds once the returned item is received. Communicating this information helps set customer expectations.
Lastly, the policy should include any exceptions to the standard return rules. For example, certain items, like clearance items or personalized products, may be non-returnable. Clearly outlining these exceptions helps avoid misunderstandings.
By providing a clear and comprehensive Refund and Returns Policy, businesses can enhance customer satisfaction, encourage repeat purchases, and foster a positive shopping experience.
Refund policy will be voided if:
- A discounted package has been chosen.
- The primary design concept has been approved.
- You have demanded revisions.
- Urgent design projects are non-refundable.
- The cancellation has been made due to reasons non-related to the company.
- The client is unresponsive or out of contact for more than 2 weeks of project.
- Company’s policies, or policy, have been violated.
- Other company or designer has been approached for the same project.
- The creative brief is lacking in required information.
- A complete design change has been demanded.
- The claim has crossed the given ‘request for refund’ time span.
- The business is closing or changing name or business.
- No refund can be claimed/processed once after the final files have been delivered to you following your request.
- Refund and revision explicitly does not apply on items offered free.
- Services including but not limited to Social Media, SEO, Domain Registration and Web Hosting are not entitled to refund under any circumstances.
- In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
- Refund will not be applicable on the work outsourced by third party.
Note: We have all rights to hold or reject any project or cancel the contract whenever it deems necessary. After the refund/Dispute, you will not have any rights to use the designs for any purpose, they will be our sole property. The company will be the right full owner of designs.
How to Claim Your Refund
You can send us an email at Support@digikwic.com for a refund request. Our billing department will respond as soon as we receive our refund request. The process will be initiated after the required analysis is completed.