Digikwic operates as a complete business, and we expect our clients to understand and respect our policies. Our goal as a web design, internet marketing, and web hosting company is to bring the highest value per dollar spent by our clients, and to help us in that pursuit, we need to cover expenses and fuel our operations. Therefore, we require payments to be made on time with respect to the services offered to our clients.

We understand that sometimes “life happens,” and clients may need a refund on fees paid for services to Digikwic. We try to be fair and create a win-win policy for both parties. We will strive to satisfy our clients with our work as much as possible. However, if a refund is requested and granted, all property created by Digikwic, including graphics, content, and code, will remain the property of Digikwic.

By signing up for our services, clients acknowledge that they have read and understood this Agreement and agree to be bound by its terms and conditions.

General Refund Policy Guidelines

Web Design & Development

We understand that web design and development projects involve significant resources, time, and internal expenses. Therefore, we operate under the following payment policy:

• Once a payment or deposit is made, it is non-refundable.

• We offer a satisfaction guarantee on our initial mock-up designs. If you are not satisfied with the initial mock-up designs, we will provide a full refund – no questions asked.

• Once the mock-up design is approved and we proceed with the project, payments become non-refundable.

• Payments for custom design and development projects are made in increments as a courtesy to our clients.

• If a project is canceled, delayed, or postponed by the client, all monies paid will be retained by us, and any additional costs incurred for work completed beyond the paid amount will be charged to the client.

• Completed projects, as defined in the scope of work, are non-refundable.

Website Maintenance

• When adding new text and/or content to a page, the client is responsible for providing all text (in digital format) and images/photos.

• Unused hours do not roll over to subsequent months.

• No refunds are provided for unused hours.

• There are absolutely no refunds for any fees related to website maintenance services.

• Our annual support plans depend on the scope and size of a website and are quoted quarterly or annually.

• Especially for websites we did not initially build, maintenance and upkeep require extensive upfront resources and time to learn the setup, framework, and specifics of a new client’s website; thus, we require annual maintenance to be paid in full yearly fee, unless determined otherwise.

Web Hosting

• All hosting payments, whether present or past months, are non-refundable.

• Web hosting accounts are set up from the date of your order and are allotted limited server resources depending on the plan you purchased.

• If the client opens a hosting account but does not use it, payment will still be due.

• Hosting billing cycles continue until a cancellation notice is received in writing from the client.

• Unless otherwise provided, the client agrees that until and unless the client notifies Digikwic of their desire to cancel the web hosting services, the client will be billed on an automatically recurring basis using their credit card or other billing information on file.

• Any outstanding invoice for more than fourteen (14) days may suspend or terminate web hosting services. Access will not be restored until payment has been received.

• If the client fails to pay the fees, Digikwic may suspend or terminate the account and pursue collection costs, including arbitration/legal fees and reasonable attorneys’ fees.

• Digikwic will not activate new orders or packages for customers with an outstanding balance.

SEO & Internet Marketing

• The client understands that Digikwic has no control over the policies of search engines or directories regarding site listings or content acceptance.

• The client’s website may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity.

• Search engines may take 90+ days to list and/or update the client’s website.

• Occasionally, search engines drop listings without reason.

• Digikwic is not responsible for changes made to the client’s website by other parties that affect search rankings.

• SEO and marketing professional services require extensive strategy, time, and expenses. Therefore, payments made for SEO and marketing services are non-refundable.

Setup Fees

Setup fees are applied directly to expenses incurred by Digikwic in the setup phase of any SEO or internet marketing campaigns and are non-refundable.

Transaction Fees

Unless otherwise agreed, the client will cover the 3% credit card transaction fees on every payment made via credit card.

Domain Names

• All domain name sales are final once a domain name has been transferred to the client’s account.

• Domain name sales require full payment before transfer.

Third-Party Costs

All third-party expenses incurred by Digikwic on behalf of clients will be reimbursed using the payment method on file and are non-refundable upon usage.

Chargebacks

• We will ask the client for credit card payment info so that we can charge for services, or we will send an invoice for payment.

• Claiming that you didn’t provide your card info or are unaware of such charges is illegal and fraudulent.

• If we receive a chargeback or payment dispute (i.e., PayPal Dispute), your service and/or project will be suspended without notice.

• A $50 chargeback fee plus any outstanding balances must be paid in full before service is restored, files delivered, or any further work is done.

• Instead of issuing a chargeback, please contact us to resolve billing issues.

• Requesting a chargeback or PayPal dispute for a valid charge from us is fraud and is never an appropriate or legal means of obtaining a refund.

Important Note

No refund will be entertained for change of mind. Refunds are only applicable if Digikwic fails to provide the services we committed to.

How Refunds Are Processed

• If you have paid using your credit card – the money will be transferred back to your credit card account within 30 business days after approval.

Contact Us

If you have any questions regarding this Refund Policy, please contact us:

📧 support@digikwic.com
📞 (231) 289-7688